Privacy Policy

Welcome to Rocket Chef. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

1. Information We Collect

Personal Information

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Billing Address
• Account Credentials

Order Information

• Order History
• Purchased Products
• Delivery Preferences
• Special Instructions

Device Information

• IP Address
• Browser Type
• Operating System
• Device Information
• Application Version

Location Information

With your permission, Rocket Chef may access your device location to provide delivery services, improve delivery accuracy, and display nearby stores.

2. How We Use Your Information

• Process and deliver orders.
• Create and manage your account.
• Provide customer support.
• Improve our website and mobile application.
• Send order confirmations and delivery updates.
• Prevent fraud and unauthorized activity.
• Comply with legal obligations.

3. Payment Information

Payments are processed securely through trusted third-party payment providers. Rocket Chef does not store complete debit or credit card information.

4. Cookies

We use cookies and similar technologies to improve user experience, remember preferences, and analyse website performance. You may disable cookies through your browser settings.

5. Sharing of Information

We never sell your personal information.

Your information may be shared with:

• Delivery partners
• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support providers
• Government authorities where required by law

6. Data Security

We implement appropriate technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

8. Your Rights

You may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Withdraw consent.
• Request a copy of your information.

9. Third-Party Services

Our website and application may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect information from children.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Rocket Chef
500 E Trimble Rd
San Jose, CA 95131
United States

Email: [email protected]

Phone: +1 (408) 577-0700